Shipping

At Maison Motema, every piece is handmade with care, intention, and time by master artisans in Africa. Once your order is placed, we aim to dispatch it within 1–2 business days. Please ensure that your order and shipping details are correct before confirming, as we are unable to guarantee edits once the order has been submitted.

USA Orders

Standard Shipping: 2–7 business days (Free for orders over $250)

Expedited Shipping: 2–3 business days ($40)

Please allow additional time for deliveries to Alaska and Hawaii. All items require 24–48 hours for processing before shipment (excluding weekends).

France & Europe Orders

Free shipping in France. Standard Shipping: 2–7 business days. 

International Orders

International Standard: 3–12 business days

All orders ship from our US warehouse. Kindly enter your address in English. Please note that import duties, taxes, or customs fees are not included in your order total. These fees are determined by the country of delivery and must be paid directly to the courier before delivery.

If an order is returned to us due to an incomplete or incorrect address, a reshipment fee will apply. Processing time is 24–48 hours before shipment (excluding weekends).

Lost or Missing Orders

If you believe your package has been lost in transit, please contact us immediately at hello@maisonmotema.com with your order number. We will do our best to assist.

Please note that Maison Motema is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. We recommend checking with neighbors, reception desks, or building staff if applicable.