Terms of service
Terms of Service — Maison Motema
Introduction
Welcome to Maison Motema.
By visiting our website and purchasing from us, you engage in our “Service” and agree to be bound by the terms and conditions set forth below. These Terms apply to all users of the site, including browsers, customers, and contributors.
Maison Motema is a house dedicated to heritage, craftsmanship, and intention. Each piece is handmade with care by master artisans, honoring tradition, time, and the beauty of slow creation. These Terms exist to safeguard the integrity of our experience and the trust we share with you.
Please read them carefully.
Section 1 — Online Store Terms
To shop with us, you must be of legal age in your state or country of residence. You may not use our products for unlawful or unauthorized purposes. You agree not to violate any laws in your jurisdiction while using our site.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card information) may be transferred unencrypted over various networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission from Maison Motema.
Section 3 — Accuracy, Completeness & Timeliness of Information
We strive for accuracy and clarity throughout our website. However, information may occasionally be incomplete or contain typographical errors. We reserve the right to update or correct content without prior notice.
Section 4 — Product Presentation
Our pieces are handcrafted and may vary slightly in finish, texture, or tone. These variations are a mark of authenticity and artistry—not flaw.
We cannot guarantee that your screen’s display of color will be perfectly precise to the physical piece.
Section 5 — Pricing & Availability
All prices are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
In rare cases of error, we may cancel or adjust an order with full communication and transparency.
Section 6 — Orders, Billing & Account Information
We may refuse or limit quantities purchased per person, household, or order.
You agree to provide complete and accurate billing and account information for all purchases.
Section 7 — Shipping & Delivery
Orders are prepared with intention and care. Delivery timelines may vary based on product availability, artisan production schedules, and carrier services.
Delays caused by carriers or customs are outside our control but we will always support you through the process.
Section 8 — Returns & Exchanges
For returns and exchanges, please refer to our Returns & Exchanges Policy.
We reserve the right to refuse returns that do not meet our criteria or are returned without authorization.
Section 9 — Intellectual Property
All content on this site—including text, photography, product designs, logos, and brand assets—is the property of Maison Motema and protected by international copyright and trademark laws.
You may not use, copy, publish, or distribute our proprietary material without written consent.
Section 10 — Third-Party Tools & Links
We may use third-party tools to enhance your shopping experience. We are not responsible for the accuracy or performance of these tools or external websites.
Section 11 — Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.
Section 12 — Errors & Inaccuracies
We reserve the right to correct any errors, inaccuracies, or omissions at any time without notice, including after an order has been submitted.
Section 13 — Prohibited Uses
You may not use the site to:
- engage in unlawful activities
- infringe intellectual property
- harass or harm others
- submit false or misleading information
- upload malicious code
Violations may result in termination of your access to our services.
Section 14 — Disclaimer
Our products are crafted to last and made with care. However, we cannot guarantee that the service will be uninterrupted, timely, secure, or error-free.
Section 15 — Limitation of Liability
Maison Motema shall not be liable for any injury, loss, or damages arising from your use of our products or services, to the fullest extent permitted by law.
Section 16 — Indemnification
You agree to indemnify and hold Maison Motema harmless against any claims arising out of your violation of these Terms or your misuse of the Service.
Section 17 — Governing Law
These Terms are governed by the laws of the United States and applicable international regulations.
Section 18 — Changes to Terms
We may update these Terms occasionally. When we do, the updated date will appear at the top of this page. Continued use of our site constitutes acceptance of the updated Terms.
Section 19 — Contact
For questions or support regarding these Terms, please contact us at:
Maison Motema
Email: hello@maisonmotema.com
A Note of Intention
Maison Motema exists to honor craft, community, and legacy.
By choosing to shop with us, you honor artisans, culture, and the timeless beauty of things made slowly — and made to last.
Thank you for being part of this story.